The Server is responsible for providing information to help members and guests with their food and beverage selections; presenting ordered choices, enhancing the quality of the Club’s service, serving in a professional and efficient manner, and ensuring members and guests have a memorable dining experience.

Job Duties:

Greet all members and guests in a warm, friendly, service-oriented manner.
Maintain regular attendance in compliance with Club standards, as required by scheduling which will vary according to the needs of the Club.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Be knowledgeable of and comply, at all times, with the Club’s standards, policies, and regulations to encourage safe and efficient operations.
Set up side station and perform assigned side (prep) work.
Have full knowledge of the entire menu, as well as daily specials, desserts, etc.
Fill glasses with ice water, present the menu, explain the chef’s specials, answer questions, and offer suggestions on daily specials and wine selections.
Record members’ and guests’ selections. Ensure the correct account numbers and names are given for billing.
Assist in setting up and breaking down banquet events.
Transmit orders to the bar and kitchen and inform cooks about any special cooking instructions or knowledge of any food allergies.
Expedite the orders from the kitchen in a presentable and timely manner.
Efficiently serve food and drinks in a friendly and courteous manner, and offer suggestions.
Provide attentive service, focusing on members’ and guests’ needs.
Check back to ensure members' and guests' satisfaction; replenish water, butter, and other condiments as necessary.
Present dessert menus, and suggest and serve dessert, coffee, and after-dinner drinks.
Thank members and guests; invite them to return.
Verify the accuracy of member/guest names, account numbers, prices, taxes, tips, and other charges on all checks.
Handle all member/guest charges as prescribed by standard operating procedures.
Keep dining room and bus station areas clean. Clear, clean, and re-set tables that have been vacated.
Advise the supervisor of any complaints as soon as they occur.
Attend staff meetings including pre-shift (line-up) meetings and training as required.
Consistently follow state and local laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
Keep abreast of the industry to include hot items and trends.
Perform other duties as assigned by a supervisor.

HEATHROW COUNTRY CLUB

Server

About the Job